CRISP

Whilst concepts and approaches associated with e-Government and the smart city appear to be focussed on delivering better services, they differ markedly, with the former focussing on the administrative and enhanced use of ICTs and the latter on creating an environment for innovation and radical new ways of using data, including data emanating from social media. The evolution from e-Government to smart city services implies an even greater emphasis on the use of data, which in turn is intended to lead to better policy and decision-making, as well as enhanced service provision.